Pliant Technologies is the leading provider of critical communication solutions

Policies

Your Order
Order Cancellation
Payment Method
Tax Policy
Shipping Options
Mis-Shipment Policy
Missing Material Policy
Return Policy
Privacy Policy
Warranty Terms and Conditions

YOUR ORDER

Track My Order
Once your order has shipped, you will receive a confirmation email with your tracking number. If you created a MY PLIANT account, you can also check the status of your order by accessing your Account .

Order Changes / Cancellation
We apologize, but we are not able to make any changes or to cancel your order once it has been submitted to us for processing. You may return any products by following our Return Policy.
Note: Most parts are shipped from our inventory. If a part is back ordered, you will receive a notification from our customer service department.
Occasionally we may have to cancel an order or product due to processing reasons. If so, you will be notified via email. You will not be charged for cancelled products.

Payment Method
Please note that there is a $25 order minimum excluding shipping costs. For your convenience, the Pliant WebStore will accept VISA, MasterCard, and American Express.   Your credit card is billed/credited at the time the order is verified/shipped. There is no surcharge for using your credit card to make purchases within Pliant WebStore. Please be sure to provide your exact billing address and billing telephone number, which your credit card issuer has on file for you. Incorrect information may cause a delay in processing your order. The Tempest Wireless WebStore reserves the right to accept or decline any order for any reason.

Tax Policy
The Pliant WebStore collects sales tax for delivery to all addresses within the state of Alabama and California.

Shipping Options
The Pliant WebStore uses UPS for all orders placed.  During the checkout process, you will have the option to obtain a shipping quote prior to placing your order.    Shipping charges are automatically calculated for you when placing your order. Total shipping charges are calculated based on the quantity and model of product(s) you order.

All orders placed with the Pliant WebStore are subject to a 24-48 hour processing period prior to shipment. The Pliant WebStore does not ship on Saturday, Sunday or holidays. Note: The Pliant WebStore cannot deliver to P.O. Boxes, APO or FPO addresses. All shipments are subject to stock availability.

Mis-Shipment Policy
The Pliant WebStore provides you with full shipment insurance for your purchase, included in the shipping and handling fee. However, you are responsible for providing accurate information on the Account Registration and/or Order Forms. Please double-check and confirm that you provided accurate shipping address and daytime phone number.
If the shipper loses the package, due to customer entry error, then it becomes customer's responsibility to provide the accurate information to the shipper. If the shipper is at fault, and the problem is not resolved within 10 business days, The Tempest Wireless Web Store will ship a replacement product to you immediately. This policy only applies to products being shipped from WebStore to the customer.

Missing Material Policy
The Pliant WebStore will supply materials missing from your product packages (for example, software, manuals, cards, cables, etc.) if you notify us within 60 days of receipt of order. Please call Pliant WebStore at +1-334-321-1160, 8 a.m. to 5 p.m. CST, Monday through Friday; for replacement materials. After 60 days of receipt of order, it will be your responsibility to purchase replacement materials by calling Pliant Customer Service at +1-334-321-1160 or emailing customer.service@plianttechnologies.com 8 a.m. to 5 p.m. CST, Monday through Friday (excluding weekends and holidays).

Return Policy
All of the products found on the Pliant WebStore come with 30-day Return Policy and a 20% restocking fee will be charged unless the item is defective or damaged. Shipping and handling will not be refunded. Customer is responsible for sending product back to Pliant.  After the 30 day return policy period has ended, support for defective products will be provided by our technical support group (customer.service@plianttechnologies.com).

Please refer to the following instructions before sending your original item back:
1.    If your product(s) become(s) defective, or you wish to return or exchange your product(s), within the first thirty (30) days of your invoice date, you may return it for a refund, or a no charge repair, subject to restrictions. Before returning any item, please refer to and provide the following information when requesting a replacement: (refer to packing slip).
2.    Order Number
3.    Bill-to zip code
4.    Bill-to phone number
5.    Your daytime phone number
6.    In order to return merchandise, you must email customer.service@plianttechnologies.com for a Return Merchandise Authorization (RMA) within thirty days of your invoice date.
7.    No returns, of any type, will be accepted without an RMA number. Please be sure to physically inspect your Pliant WebStore product(s) before opening any bundled software. For defective software, the Pliant Web Store authorizes same-item exchange only.
8.    The RMA number is good for only one (1) purchase transaction and must match the product authorized for return.
9.    All products (unless noted on the Pliant WebStore site) are sold with the full manufacturer's warranty.
10.    You are responsible for shipping and insurance charges related to the return of the original product(s). In order to receive full credit, return your product after obtaining an RMA. All items must be in "as-new" condition, in original packaging and with all warranty cards, manuals and accessories. Any missing items could result in a delay or partial forfeiture of your credit. There will be a $25.00 re-box fee for products returned in a damaged box, or returned in a non-original box.
11.    All items being returned must be received in the Pliant warehouse within 10 business days (two calendar weeks) of receipt of your RMA number and return instructions. Any discrepancies could result in a delay or complete forfeiture of your credit.
12.    The Pliant WebStore will ship a replacement or exchange product(s) upon receipt of the returned product(s). You might not need to offer a credit card number for this option. The Pliant WebStore will pay for the shipping charges necessary for you to return the defective product(s) within 30 days from purchase date.

Pliant will refund or credit your charge card for the value of the product. Shipping and handling charges are non-refundable and we do not pay for shipping on returns except in the case of DOA or defective parts. Please allow two billing cycles for the credit to appear on your credit card statement. Pliant will not be responsible for any interest accrued, fees, etc., which may be charged to your credit card during the credit processing period.

Privacy

Important information regarding the use of this site. Pliant is committed to ensuring the privacy of your personal information and this privacy notice is designed to tell you which information we collect from you, how this information may be used and how it is protected.

COLLECTION AND USE OF PERSONAL INFORMATION
Pliant limits its requests for information to what is required to ensure accurate service. Most of the information we collect is very basic and is needed to complete a purchase or provide a refund. Examples of user information that may be collected may include your name, address, telephone number, e-mail address, credit-card information, a description of the item requested or purchased and the IP address of your computer.

Navigation Information
Even if you do not make a purchase on our site, we have the ability to track usage of our web site – including the server from which the site was visited. This information is not used to track information about individuals, but is used on an aggregate level to customize our site and improve the on-line experience.

Information Voluntarily Provided
There are times when you may provide information to us voluntarily. This occurs when you provide your feedback to us though e-mails, return forms, letters or telephone calls. We use this information to respond to your query and to keep track of customer feedback.

Internet Database
Pliant has created an Internet database to allow consumers to store their shipping and billing information, track the status of their order, list previous orders and retain email preferences. Registration is entirely voluntary and you have the ability to correct or delete the information at any time. This information is accessed through the "My Account" section of the site.

Marketing Information
Pliant does not sell or otherwise share your personal information with anyone else, such as advertising agencies or marketing companies.
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Transaction Security
In order to make every effort to ensure that your experience at the Pliant WebStore is secure, we use encryption technology to protect you against the loss, misuse or alteration of your personal information. When you fill out any contact forms or access your account, a secure server encrypts all of your information through the use of Secure Socket Layers (SSLs).

Pliant WebStore Safe Shopping
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at the Pliant WebStore. Under the Fair Credit Billing Act (FCBA), your bank cannot hold you liable for more than $50.00 of fraudulent charges. For more information on the FCBA, visit http://www.ftc.gov/. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Warranty Terms and Conditions
Limited Warranty Pliant products are warranted to be free from defects in materials and workmanship for a period of two years from the date of sale. The sole obligation of Pliant Technologies, LLC  during the warranty period is to provide, without charge, parts and labor necessary to remedy covered defects appearing in products returned prepaid to Pliant. This warranty does not cover any defect, malfunction or failure caused by circumstances beyond the control of Pliant, including but not limited to unreasonable or negligent operation, abuse, accident, failure to follow instructions in the User Manual, defective or improper associated equipment, attempts at modification and/or repair not authorized by Pliant, inbound shipping, and shipping damage. Products with their serial numbers removed or effaced are not covered by this warranty. This limited warranty is the sole and exclusive express warranty given with respect to Pliant products. It is the responsibility of the user to determine before purchase that this product is suitable for the user’s intended purpose. ANY AND ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY ARE LIMITED TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY. NEITHER PLIANT NOR ANY DEALER WHO SELLS PLIANT PRODUCTS IS LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND.