S

MICRCOM XR FAQS

MICROCOM M FAQS

HEADSET FAQS – Coming Soon!

SERVICE FAQS

PURCHASING FAQS

GENERAL FAQS

MICROCOM XR FAQs

  • How many users can a MicroCom XR system support?
    • The XR system can accommodate an unlimited number of users. As many as 10 duplex users or 9 full-duplex users plus an unlimited number of users communicating in a shared or listen-only mode, if necessary.
  • What does it mean to have a pack in shared mode?
    • All users operating in this mode are sharing a talk path and can talk one at a time. Communication remains full-duplex, but the talk button functions in a momentary (press and hold) method.
  • How many separate channels (conversations) can be had on XR?
    • 2 Channels
  • Can the Talk button be set to momentary on the pack?
    • The talk button can be used in a momentary method by pressing and holding the talk button while speaking. Upon release, the talk button will not latch or stay active.
  • What radio frequency does the MicroCom XR operate in?
    • 900MHz or 2.4GHz
  • Does the MicroCom XR require a basestation?
    • The XR requires no basestation and uses pack-to-pack communication.  Each system designates a pack to serve as the “master” pack to provide system timing and synchronization, but this pack may be user-worn.
  • If the primary master goes down or the battery is being replaced, can another unit take over as master?
    • Yes, but not automatically. Any pack can be designated as the master pack, but must be manually set within the menu of the pack. Only one master can be set up per system.
  • Will the system continue to work as expected other than losing connected ports if the master goes offline?
    • No, the system requires the master pack to be on for the rest of the system to operate.
  • Does MicroCom XR require a specific headset?
    • The XR is compatible with Pliant’s SmartBoom PRO and LITE electret headsets as well as a variety of specialty in-ear options suitable for a variety of applications and environments.
  • How long is the battery life?
    • 12 hours
  • How do I charge MicroCom XR batteries?
    • The XR battery can be charged within the pack via USB to Mini-USB or with an optional 5+5 Bay Drop-in Charger. The charger enables up to 5 packs and 5 additional batteries to be charged simultaneously.
  • Is the battery removable and rechargeable in the charger without pack?
    • Yes
  • Is the MicorCom XR compatible with the MicroCom M?
    • No, these models cannot be used together on the same system. However, the RF groups can be coordinated to collocate as two separate systems.
  • Can I use XR outdoors in the rain?
    • Yes, it is certified as IP67 for protection from water and dust and has been proven to work in harsh environments.

MICROCOM M FAQs

  • How many users can the MicroCom M system support?
    • The MicroCom M system can accommodate an unlimited number of users. Up to 5 full-duplex users plus an unlimited number of users communicating in a listen-only mode, if necessary.
  • What does it mean to have a pack in shared mode?
    • All users operating in this mode are sharing a talk path and can talk one at a time. Communication remains full-duplex, but the talk button functions in a momentary (press and hold) method.
  • How many separate channels (conversations) can be had on M?
    • 1 Channel
  • Can the Talk button be set to momentary on the pack?
    • The talk button can be used in a momentary method by pressing and holding the talk button while speaking. Upon release, the talk button will not latch or stay active.
  • What radio frequency does MicroCom M operate in?
    • 900MHz or 2.4GHz
  • Does MicroCom M require a basestation?
    • The M requires no basestation and uses pack-to-pack communication.  Each system designates a pack to serve as the “master” pack to provide system timing and synchronization, but this pack may be user worn.
  • If the primary master goes down or the battery is being replaced, can another unit take over as master?
    • Yes, but not automatically. Any pack can be designated as the master pack, but must be manually set within the menu of the pack. Only one master can be set up per system.
  • Will the system continue to work as expected other than losing connected ports if the master goes offline?
    • No, the system requires the master pack to be on for the rest of the system to operate.
  • Does MicroCom M require a specific headset?
    • The M is compatible with Pliant’s SmartBoom PRO and LITE electret headsets as well as a variety of specialty in-ear options suitable for a variety of applications and environments.
  • How long is the battery life?
    • 10 hours
  • How do I charge MicroCom M batteries?
    • The pack can be charged individually with a USB to Mini-USB cable.
  • Is the battery removable and rechargeable in the charger without pack?
    • No
  • Is MicroCom M compatible with MicroCom XR?
    • No, these models cannot be used together on the same system. However, the RF groups can be coordinated to collocate as two separate systems.
  • Is MicroCom M voice-activated (VoX)?
    • MicroCom M is a full-duplex, wireless communication system that provides users with a latch-capable talk button enabling hands-free operation. Multiple users can carry on a conversation while talking at the same time like a conference call. VoX technology remains less reliable and offers half-duplex communication which allows only one person to speak at any given time.
  • Can I MicroCom M outdoors in the rain?
    • The MicroCom M rugged construction is water-resistant and proven to withstand the rain and elements. The pack can also be used with the included holster adding an additional layer of protection.

SERVICE:  REPAIR & WARRANTY FAQs

  • Who do I contact to request service for my Pliant Products?
    • Our professional team of service personnel is ready to help you with any questions or issues you may have. All requests and questions should be directed to our Customer Service department via phone (1.334.321.1160) or email ([email protected]).
  • Where do I ship my Pliant products should I need to send them in for service?
    • All shipments should be sent to the following address and must include a Return Material Authorization Number.
    • Pliant Technologies, LLC
      Customer Service Department
      Attn: Return Material Authorization
      205 Technology Parkway
      Auburn, AL 36830-0500 USA
  • Do Pliant products have a warranty?
    • Pliant products are warranted to be free from defects in materials and workmanship for a period of two years from the date of sale to the end-user, under the following conditions:
  • How do I get a free second year of warranty?
    • First year of warranty is included with the purchase.
    • Second year of warranty requires product registration on the Pliant web site. You must register your products in order to get a second year of free warranty.   You may register your products on our website HERE or simply send us an email with your company information and product serial numbers or invoice.

GENERAL INFORMATION FAQs

    • What are the hours of operation?
      • Pliant is open from 8:00 am to 5:00 pm CST Monday through Friday and is closed on all national U.S. holidays.
    • Where is Pliant located?
      • Pliant is located in Auburn, AL.  The address is: 205 Technology Parkway, Auburn, AL 36830
    • How long has Pliant been providing wireless communication solutions?
      • We have a 30+ year history of providing intercom solutions to both sports and professional markets and our company consists of an innovative team representing more than 165 years of combined industry experience.  Over 97% of all FBS football teams use our products for game-day communications.
    • I need to speak with someone in sales.  Who do I contact?
    • I need help with a product.  Who do I contact?
      • Our professional team of service personnel are ready to help you with any questions or issues you may have. All requests and questions should be directed to our Customer Service department via phone (1.334.321.1160) or email ([email protected]).

PURCHASING FAQs

  • I need to purchase a system or speak with someone in sales.  Who do I contact?
  • Can I pay with a credit card?
    • Pliant accepts all major credit cards
  • Can I get a demo or try the system?
    • Give our sales team a call to schedule a demo near you.  Because your satisfaction is important to us, we have systems you can try out and see for yourself why Pliant is the right choice for professional wireless intercom..

Need More Information?